FAQ

We proudly serve Scarborough, Toronto, East York, and North York. If you're located in one of these areas, we're ready to provide top-notch cleaning services for your home or office.

We offer a variety of cleaning services, including: Residential Cleaning: Regular home cleaning to keep your space fresh and tidy. Office Cleaning: Ensuring your workplace is clean, organized, and welcoming. Deep Cleaning: A thorough, detailed cleaning for spaces that need extra attention. Move-In/Move-Out Cleaning: Cleaning services for when you’re moving into a new place or moving out of your current one.

Yes! We use eco-friendly, non-toxic cleaning products to ensure a safe, clean environment for you, your family, and the planet. If you have any specific preferences, feel free to let us know.

Booking a cleaning service is simple! You can contact us through our website, give us a call, or send us a message via social media. We’ll discuss your needs and schedule a convenient time for your service.

Payment is due upon the completion of each cleaning service. We accept various payment methods for your convenience, including credit/debit cards and other electronic payment options.

Yes! We offer recurring cleaning services on a weekly, bi-weekly, or monthly basis. After each service period, billing will be processed accordingly.

We understand that plans can change. If you need to cancel or reschedule a cleaning service, please notify us at least 48 hours in advance to avoid any charges. Cancellations or rescheduling requests made within 48 hours of the scheduled service may be subject to a $50 cancellation fee. If you cancel on the same day of the appointment, you will be charged 50% of the cleaning cost. Should you cancel when the cleaner has already arrived, the full price of the service will be charged.

The time for deep cleaning depends on the size and condition of your space. Typically, it takes between 3 to 6 hours. We’ll give you a more accurate time estimate when you book your service.

It's up to you! Many clients prefer to be out while we clean, but we can accommodate your preferences. Just let us know how we can make you most comfortable.

Yes, we bring all the necessary cleaning supplies and equipment for the job. If you have specific cleaning products or tools you'd like us to use, please let us know when booking.

Absolutely! We offer customizable cleaning packages based on your needs. Whether you require a standard cleaning, a deep clean, or specific areas of focus, we’re happy to tailor the service to your preferences.

Our deep cleaning service is a thorough cleaning of all surfaces, corners, and hard-to-reach areas. It includes detailed tasks like scrubbing baseboards, cleaning behind appliances, washing windows, and more. It's perfect for homes or offices that need an extra level of attention.

Regular cleaning typically includes routine tasks like vacuuming, dusting, and wiping down surfaces. Deep cleaning goes beyond this and involves more intensive tasks, such as cleaning inside cabinets, appliances, and detailed floor scrubbing.

To ensure the cleaning process is efficient, please clear any personal items or clutter from surfaces. For move-in/move-out cleaning, it’s helpful to remove any remaining furniture. If there are specific areas you’d like us to focus on, let us know beforehand.

Yes, we’ll work with you to find a time that fits your schedule. We offer flexible booking options, so whether you need a weekend or weekday service, just let us know your preferred time!

Yes! Our cleaning products are safe for pets, and we always take extra care when cleaning spaces with animals. If you have any specific concerns or needs related to your pets, feel free to mention them when booking.

Your satisfaction is our top priority. If you're not completely happy with the service, let us know within 24 hours, and we’ll arrange for a re-clean at no additional charge.

We occasionally offer special promotions or discounts, especially for first-time clients or recurring cleaning services. Be sure to follow us on social media or sign up for our newsletter to stay updated on any current offers!

Yes, all of our cleaning staff are fully insured. While we take great care to ensure your property is handled with respect, our insurance provides coverage for any accidental damages or incidents that may occur during the service.

Yes, we offer flexible cleaning hours, including after-hours cleaning for offices. If you prefer to have your office cleaned outside of business hours, just let us know, and we’ll arrange a suitable time.

Yes, we offer cleaning services for rental properties, including Airbnb, vacation rentals, and long-term rental units. We ensure the space is sparkling clean and ready for your next guests or tenants.