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Privacy Policy

Effective Date: Apr 01, 2025
Last Updated: Apr 01, 2025

Fresh Breeze Solutions (“we,” “our,” or “us”) is committed to protecting the privacy, confidentiality, and security of the personal information we collect from clients and website visitors in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

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This Privacy Policy explains how we collect, use, store, and disclose personal information when you access our website (www.freshbreezesolutions.com) or use our residential or commercial cleaning services.

What Personal Information We Collect

We only collect personal information that is reasonably necessary to provide our services. This may include:

  • Identity & Contact Information: name, phone number, email address, physical address

  • Service-Related Details: service preferences, special instructions, booking history

  • Payment Information: credit card details (processed through third-party providers – not stored by us)

  • Technical Data: IP address, browser type, operating system, referring URLs, time of access

  • Marketing Preferences: email communication opt-ins and unsubscribes

We do not knowingly collect personal information from individuals under the age of 16.

How We Collect Your Information

We collect personal information in the following ways:

  • When you book a service via our website or by phone/email

  • When you contact us for a quote or submit an inquiry

  • Through payment processing (via secure third-party gateways)

  • Via analytics and cookies when you browse our website

Why We Collect and Use Your Personal Information

We use your personal information for the following purposes:

  • To provide, manage, and deliver cleaning services

  • To communicate with you regarding bookings, quotes, and customer support

  • To process and manage payments

  • To send marketing emails, if consent is provided (in accordance with CASL)

  • To analyze website performance and improve our user experience

  • To comply with legal and regulatory obligations

We will only use your personal information for the purposes for which it was collected or as otherwise permitted or required by law.

Consent

By providing us with personal information, you consent to our collection, use, and disclosure of that information in accordance with this Privacy Policy.

You may withdraw your consent at any time, subject to legal or contractual obligations. To do so, contact us at the email address provided in the Contact Us section below.

Disclosure of Personal Information

We do not sell or rent your personal information.

We may disclose your information to third parties in the following limited circumstances:

  • Service Providers: third-party contractors who help us deliver services (e.g., web hosting, email platforms, payment gateways)

  • Legal Obligations: when required by law, regulation, subpoena, or court order

  • Business Transfers: in connection with a merger, acquisition, or sale of business assets

All third-party service providers are contractually obligated to safeguard your information and only use it for authorized purposes.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law (e.g., for tax or billing purposes).

When personal information is no longer required, we securely delete or anonymize it.

Security Measures

We take the protection of your information seriously. Our security measures include:

  • SSL encryption across our website

  • Secure hosting on Canadian-based servers

  • Restricted access to data on a “need-to-know” basis

  • Regular security updates and monitoring

  • Use of secure payment gateways (e.g., Stripe, PayPal)

While we take reasonable precautions, no system can guarantee complete security. In the unlikely event of a data breach, we will notify affected individuals and authorities as required under applicable privacy laws.

Cookies and Web Analytics

We take the protection of your information seriously. Our security measures include:

  • SSL encryption across our website

  • Secure hosting on Canadian-based servers

  • Restricted access to data on a “need-to-know” basis

  • Regular security updates and monitoring

  • Use of secure payment gateways (e.g., Stripe, PayPal)

While we take reasonable precautions, no system can guarantee complete security. In the unlikely event of a data breach, we will notify affected individuals and authorities as required under applicable privacy laws.

Email Marketing and CASL Compliance

We may send you service updates, promotions, or newsletters only if you have given express consent as required under Canada’s Anti-Spam Legislation (CASL).

You can opt out at any time by clicking “Unsubscribe” in our emails or contacting us directly.

Your Rights Under Canadian Law

As a Canadian resident, you have the right to:

  • Access the personal information we hold about you

  • Request corrections or updates to inaccurate information

  • Withdraw consent for the use of your personal information (subject to legal limitations)

  • Request deletion of your data when no longer required

To make a request, please contact us using the details below. We may ask for verification before proceeding.

Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any external sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on our website with a new effective date.

Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to access, correct, or delete your personal information, please contact us:

Fresh Breeze Solutions
Email: info@freshbreezesolutions.com
Phone: 226-387-4058
Website: www.freshbreezesolutions.com
 

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